Online Backup Security and Availability

QuantaBackup's online data backup service provides the solution to your backup needs ensuring the security of your data while allowing you access to your backups at all times.

Security

Online Backup Software

QuantaBackup software encrypts your data before it transmits it over the internet to our secure data centres. Your backup is then stored in its encrypted format. On restoration your encrypted data is sent to your computer and is "unlocked" by your encryption key once it reaches you. Without your encryption key you data is inaccessible.

• Secure 128-bit SSL Communication
  • All communications between QuantaBackup's online backup servers and your computer are transported in a 128-bit SSL (Secure Socket Layer) channel. Although all your backup files travel through a public network (internet), eavesdroppers have no knowledge of what has been exchanged.
• Backups are securely encrypted
  • All of your files are first compressed and encrypted with your defined encrypting key before they are sent to QuantaBackup's online backup servers. To everyone but you, your files stored on QuantaBackup servers are no more than some garbage files with random content.
• We don't keep your encrypting key
  • The encryption key used to encrypt your files resides only on your computer and is known only to you . It is never transmitted anywhere across the network. If this key is lost, your backup files can never be recovered. Therefore, although we have access to all the files you store on our backup server, we have no knowledge of the content of the files stored.
  • Important : Please make sure you keep you encryption key in a safe place where it will never be forgotten. Otherwise, you will never be able to recover your backup files.
• Restrict access to data by IP addresses
  • You can also restrict access to your backup files from a set of IP addresses you define. If someone tries to access your data from an IP address not on your defined list, their access will be denied. This additional security ensures backup files are not open to all locations - even if your username and password are known.

Physical Access to Data

We feel it is important that your data is securely stored at our data centres. For this reason we employ strict rules on physical access to the location where your information is stored:

• Public Access is strictly forbidden.
• The Data Centre is isolated from everyone apart from level three technicians.
• 24x7 monitoring of all entrances and common areas via closed-circuit cameras and onsite security personnel.
• Biometric hand scanners and pass cards authentication.
• Background checks and certification of all personnel.

Network Infrastructure and Security

It is equally important that your data is secure from external threats. This area of security is forever changing with new threats and security weaknesses being identified regularly across the world.

• 100% Cisco Powered Network ensures maximum security protection.
• Intrusion Detection System to protect from external threats.
• Continuing identification of security weaknesses and updating of security system including application of new security patches.
• Qualified Security engineers available on-site 24x7 to ensure a fast response to any security event.

Availability

Online Backup Software

QuantaBackup online data backup service allows you to restore your files from anywhere in the world at any time (day or night) simply by using your web browser and internet connection.

Restoration of your data backup is quick and easy. You can select individual files or folders to download and also have the option to download previous versions of your files through the use of our file retention functionality.

Network Availability

It is important to us that you experience no delay in backing up or restoring your data, and for this reason, we ensure our data centres guarantee 100% network uptime.

• Fully redundant (complete hardware backup system), enterprise-class routing equipment
• Certified experienced networking and security team

Environmental Controls

• HVAC (Heating Ventilation Air Conditioning) fully redundant.
• Advanced fire-suppression system.

Power Failovers

• UPS (Uninterruptible Power Supply) fully redundant.
• Diesel generators for extended power outage.